Refund and Returns Policy
Returns & Exchanges
We want you to feel confident with every Waazir purchase. Here's everything you need to know about returns and exchanges.
Easy Exchange
If the product meets our exchange conditions, you can request an exchange through our support team.
Original Condition
Products must remain unused, unworn, unwashed and in their original condition with tags attached.
Customer Support
Contact our team before sending any product back so we can guide you through the process.
Return & Exchange Eligibility
A return or exchange request may be accepted when the product meets Waazir's applicable return and exchange conditions.
- The product must be unused and unworn.
- The product must not be washed or altered.
- Original tags and packaging should remain intact.
- Proof of purchase or order information may be required.
- The request must be made within the applicable return/exchange period.
Size Exchange
If the size you received does not fit, you may contact our customer support team to request a size exchange, subject to product availability and applicable conditions.
The replacement size must be available at the time the exchange is processed.
Wrong or Defective Product
If you receive a wrong product, wrong size, wrong colour, missing item or a product with a manufacturing defect, please contact us as soon as possible.
Our team may request photos, videos or other information to verify the issue before approving a return or exchange.
Products That Cannot Be Returned
Products may not be eligible for return or exchange if they have been used, washed, damaged, altered or are otherwise not in their original condition.
- Used or worn products
- Washed products
- Products without original tags where required
- Products damaged after delivery due to customer use
- Altered or customized products
- Items specifically marked as non-returnable or final sale
How to Request an Exchange
Contact Us
Contact Waazir customer support with your order details.
Share Details
Tell us the reason for your return or exchange and provide requested information.
Verification
Our team will review the request and confirm whether it qualifies.
Exchange / Return
Once approved, we will guide you through the next steps.
Return & Exchange Delivery Charges
Delivery or courier charges related to a return or exchange may depend on the reason for the request and the applicable Waazir policy.
For products received incorrectly or with an eligible manufacturing issue, please contact our support team before arranging a return.
Refunds
Where a refund is applicable, the refund process and method may depend on the payment method and the reason for the return.
Please contact our customer support team for refund-related assistance.
Important Notice
Please do not send a product back before contacting our customer support team. Unauthorized returns may cause delays in processing your request.
All return and exchange requests are subject to product inspection and the applicable Waazir policy.
Need to exchange
your order?
Our customer support team is ready to help you with your return or exchange request.